Privacy Policy Overview

Your trust matters—understand how your data is used

Introduction to Privacy

stelanivora values your privacy and is committed to protecting any information you provide as you engage with our services. This policy outlines the measures we take to maintain the confidentiality of your data.

We comply with all relevant Australian privacy laws, ensuring your information is processed transparently, securely, and for the purposes outlined here.

Information We Collect

We collect data you provide directly, such as contact details, and automatically through website analytics for service improvement.

Direct Information

  • • Name and contact details provided through forms
  • • Company details where relevant for service provision
  • • Details about the enquiry or business needs you submit
  • • Records of communication with our team
  • • Any preferences you specify for reporting or contact

Automatic Information

  • • Device information, including IP address and browser type
  • • Website usage data, such as pages viewed
  • • Date, time, and length of your visit to our website
  • • Interaction history with our online reports
  • • Cookie identifiers for site functionality

Purpose of Data Use

Your information is used to deliver our services, respond to your queries, and enhance site functionality.

  • • Communicate service updates or important changes
  • • Personalise your experience based on preferences
  • • Analyse user trends to improve offerings
  • • Maintain security and technical performance
  • • Fulfill regulatory or legal obligations
  • • Respond to your enquiries efficiently
  • • Generate statistical insights for internal use

Our Commitment: We will never sell your data or use it for unrelated marketing activities. Safeguarding your privacy is a core priority across all business practices.

Sharing Your Information

Information may be shared with trusted partners only as required to deliver or support services, and always under strict confidentiality and compliance guidelines.

Service Providers

We may work with third-party providers for analytics, IT, or operational needs—these partners must meet our privacy standards.

Legal Requirements

We share information only when legally required, supported by proper documentation and safeguards.

Anonymous Analytics

Aggregated, non-identifiable data may be used to improve services.

Your Privacy Rights

Australian law grants specific rights to individuals regarding their personal information, including access, correction, and deletion on request. Contact us for any concerns or requests.

  • • You can request access to your data held by us
  • • Correction of personal data is always available
  • • You may request erasure of your data
  • • You can ask for a copy in a portable format
  • • Object to specific types of processing
  • • Request limits on your data use when needed

For privacy requests or information on data handling, contact us at the details below.

Protecting Your Data

Data security is assured with technical and organisational safeguards to prevent misuse or disclosure.

Technical Safeguards

  • • Data encryption both in transit and at rest
  • • Firewalls and protected network access
  • • Continuous system updates and patching
  • • Restricted access via secure authentication

Organisational Safeguards

  • • Employee privacy training
  • • Clear responsibilities for data access
  • • Regular privacy compliance reviews
  • • Documented incident response procedures

How Long We Keep Data

Data is kept only as long as required for service delivery, legal compliance, or business purposes defined in this policy.

  • • Account details are deleted when service ends
  • • Analytics reports are archived securely
  • • Correspondence is removed per schedule
  • • Relevant financial records are retained for auditing
  • • Minimal data is kept for service-related contacts

You may ask about or request deletion of any retained data.

Overseas Data Transfers

Any transfer of personal information outside Australia is undertaken only with equivalent privacy safeguards in place.

  • • Contractual obligations ensure privacy abroad
  • • Transfers occur only when necessary for support
  • • Third parties meet Australian-level standards
  • • Data is encrypted during international transfer

Cookies and Tracking

Our website uses cookies to enhance user experience, measure site usage, and maintain security. You may manage cookie preferences at any time.

Types of Cookies Used

  • • Basic functionality necessary for browsing
  • • Monitor and improve website performance
  • • Store language or layout choices
  • • Help provide certain features, like remembering inputs

Adjust your browser or use our settings to manage cookies at any time.

Policy Updates

We may update this policy to reflect changes in practice or regulation; check this page regularly for the latest version.

  • • Material changes will be communicated clearly
  • • Minor revisions updated on our website
  • • Check date stamps for effective versions
  • • Contact our team with any queries

Regularly review this page for updates to stay informed.

Contact for Privacy Questions

Questions or concerns? Reach out to our privacy team using the details below.

stelanivora

1 Bligh Street, Level 26, Sydney, NSW 2000 Australia

Phone: +61.2.8175.2099

Email: content@stelanivora.com

Policy last reviewed September 2025

Effective from September 23, 2025